Privacy Policy
1. Introduction
CommonHealth Dental Group Pty Ltd ("we", "us", "our") respects your privacy and is committed to handling personal and patient information responsibly in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect names, contact details, dental laboratory orders, patient information, dental charts, photographs, digital scans (including STL files), prescriptions and other information necessary to provide our dental laboratory services.
3. Use of Information
Information is collected and used for processing dental laboratory orders, manufacturing dental prostheses and appliances, communicating with dental professionals, maintaining business records and meeting legal obligations.
We do not sell patient information to third-party marketers.
4. Responsibility of Dental Professionals
Dental professionals submitting patient information are responsible for ensuring they have the appropriate authority or consent to disclose such information.
Clinical diagnosis, treatment planning, patient consent and the accuracy of submitted clinical instructions remain the responsibility of the treating dental professional.
This does not limit our obligations under applicable law.
5. Information Sharing
We may share information with authorised staff, dental technicians, service providers and other relevant parties where reasonably necessary to fulfil laboratory orders or comply with legal requirements.
Some technology providers may process or store information outside Australia. Any overseas disclosure will be handled in accordance with applicable privacy laws.
6. Data Security and Storage
We take reasonable steps to protect personal and patient information against misuse, loss and unauthorised access.
Website enquiries are delivered to our business Gmail account. We do not intentionally maintain a separate Wix contact enquiry database.
However, Wix, Google and other technology providers may process or retain information in accordance with their services.
No electronic system can be guaranteed to be completely secure.
7. Data Retention
We retain information only as long as reasonably necessary for business operations, legal compliance and record-keeping requirements.
Information that is no longer required will be securely deleted or de-identified where required by law.
8. Access, Correction and Privacy Complaints
Individuals may request access to or correction of their personal information, subject to applicable laws.
Privacy concerns or complaints can be directed to us using the contact details below. Individuals may also have the right to complain to the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
10. Contact Us
CommonHealth Dental Group Pty Ltd
Trading as CommonHealth Dental
3094 Old Northern Road, Glenorie NSW 2157, Australia
Phone: 0430 071 027
Email: commonhealthdental@gmail.com
Website: www.commonhealthdental.com
Information Received from Dental Professionals